Payment Policy

• We accept payments via PayPal Express Checkout and major credit/debit cards.

• Customers may pay with a credit card without needing a PayPal account.

• A valid sales invoice will be issued with each order.

Personalization Policy

• All products are handmade and unique.

• Due to their handcrafted nature, slight variations or imperfections may occur.

• Each item is one of a kind and cannot be exactly duplicated.

Shipping Policy

• We offer domestic and international shipping.

• Orders are typically processed and shipped within 3–4 business days after payment.

• Shipments include tracking and may be insured depending on the service used.

• Delivery times vary by destination; estimated time frames will be provided at checkout.

• Buyers are responsible for any customs duties, VAT, or import taxes where applicable.

• We are not liable for delays, losses, or issues caused by carriers, customs, or local postal services.

Exchange & Return Policy

• Exchanges and returns are accepted within 14 days of delivery.

• Items must be in their original condition and accompanied by proof of purchase.

• Return shipping costs are the responsibility of the buyer.

• Refunds/exchanges will be processed once the returned item is received and inspected.

Contact

For questions, returns, or support, please contact us at sales@mrnexusllc.us.